Shokran Privacy Statement

Last updated: 11 October 2026

At Shokran, we believe it is important to handle your personal data carefully. In this privacy statement, we explain which personal data we collect and process when you visit our webshop, create an account, place an order, contact us, leave a review, or use other features of our website.

We only process personal data when there is a valid legal basis for doing so and only to the extent that this is necessary for the purpose in question.

1. Who are we?

Shokran is responsible for the processing of personal data as described in this privacy statement.

Shokran
Chamber of Commerce: 71153381
Overschieseweg 34D
3044 EE Rotterdam
Netherlands

Email: info@shokran.nl
Telephone: +31 6 43439234

If you have any questions about this privacy statement or about the processing of your personal data, you can contact us using the contact details above.

2. What personal data do we process?

Depending on how you use our webshop, we may process the following personal data:

Contact details

• First and last name
• Billing and delivery address
• Email address
• Telephone number

Order and transaction details

• Ordered products
• Order number
• Order date
• Order amount
• Payment method
• Payment status
• Returns, refunds, and cancellations
• Any notes you enter with an order

Account details

When you use a customer account, we may process data linked to your account, such as your name, email address, addresses, and order history.

Communication details

When you contact us, for example by email or via a contact form, we process the information you provide us.

Review details

When you leave a review, we process the information you provide in the review. This may include your name, email address, review text, rating, and information about the product in question.

Wishlist details

When you use our wishlist feature, we may process information about the products you add to your wishlist and, when you are logged in, the link between this wishlist and your customer account.

Technical data

When you visit our website, technical data may be processed, such as your IP address, browser, device, operating system, language settings, visited pages, and information about your use of the website.

Exactly which technical data is processed may vary depending on your device, browser, Shopify, and the services and apps active on our webshop.

3. What do we use your personal data for?

We process your personal data for the following purposes:

• Processing and delivering orders
• Processing payments and refunds
• Creating and managing customer accounts
• Providing customer service
• Processing returns and other requests
• Displaying and managing your wishlist
• Collecting and publishing product reviews
• Improving and securing our webshop
• Analyzing the use of our webshop
• Complying with legal and administrative obligations
• Preventing and investigating fraud, misuse, and other unlawful activities
• Handling disputes and protecting our rights

If you have given separate permission, we may also use your personal data for marketing purposes, such as sending newsletters.

4. On what bases do we process your data?

We process personal data on one or more of the bases set out in the GDPR.

Performance of a contract

This applies, for example, to processing your name, address, and contact details to process and deliver an order.

Legal obligation

We must retain or process some data because we are legally required to do so, for example for our records and tax returns.

Legitimate interest

In certain situations, we process personal data because we have a legitimate interest in doing so, for example to secure our webshop, prevent fraud, and improve our services. In doing so, we balance our interests against your privacy interests.

Consent

When consent is required for a particular processing activity, we will ask for it in advance. You can withdraw your consent at any time. Withdrawing consent does not affect the lawfulness of the processing that took place before the withdrawal.

5. Shopify

Our webshop is hosted and technically supported by Shopify.

When you use our webshop, personal data is processed by Shopify to provide and support Shopify services. This may include your visit to our webshop, your account, your order, and your use of the website.

Shopify may process personal data as a processor for Shokran and may also be independently responsible for certain processing activities in certain situations.

For more information about how Shopify processes personal data, please refer to Shopify's privacy policy.

6. Payments

To process payments, we use Shopify Payments and the payment options available through Shopify Payments.

Depending on the chosen payment method, credit card payments, iDEAL / Wero, Apple Pay, and Belgian payment methods may be offered.

We do not automatically receive all your complete payment details. A significant part of the processing of payment details takes place through the relevant payment service.

We do not currently offer payment via Klarna.

7. Shipping and delivery

To process and ship orders, we use MyParcel and the carriers available through MyParcel, including PostNL.

To deliver your order, we share the necessary information, such as your name, delivery address, and relevant contact details.

MyParcel and the involved carriers process this information to enable the shipping and delivery of your order.

8. Product reviews

For product reviews, we use Judge.me Reviews.

When you leave a review, information such as your name, email address, review text, rating, and information about the reviewed product may be processed.

Judge.me may process this information to collect, manage, and publish reviews, and to send review invitations.

When you leave a review, it may become visible to other visitors on our webshop. We only publish the information used for the review in question.

9. Wishlists

When you add products to a wishlist, information about these products is processed. When you are logged in, this information may be linked to your customer account so that your wishlist remains available within your account.

The data is used to offer and operate the wishlist feature.

10. Google Analytics

We use Google Analytics to gain insights into the use of our webshop.

Google Analytics may collect information about, for example, visits, viewed pages, used devices, and other data about the use of our website.

The data is used to gain insights into the use and performance of our webshop and to improve our services and website.

The way Google Analytics collects and processes data partly depends on the settings configured within Shopify, Google Analytics, and our cookie settings.

When consent is required for the use of certain analytical or similar cookies, they are only placed after consent has been given.

More information about cookies and consent is available in our cookie settings and cookie statement.

11. Cookies

Our webshop uses cookies and similar technologies.

Cookies may be necessary for the webshop to function properly, for example for the shopping cart, logging in, checking out, security, and remembering certain settings.

In addition, cookies and similar technologies may be used for analytical purposes, including Google Analytics.

Exactly which cookies are placed depends on Shopify, the installed apps, and the settings of our webshop.

For cookies that require consent, we ask for consent in advance via our cookie banner. You can change your cookie preferences or withdraw your consent when this option is available.

Functional cookies that are necessary for the operation of the webshop may be used without consent. Prior consent is required for tracking cookies.

12. With whom do we share personal data?

We only share personal data when this is necessary for the purposes described in this privacy statement, when this is necessary to perform a contract, when we are legally required to do so, or when there is another valid legal basis.

Depending on the use of our webshop, personal data may be processed by:

• Shopify
• Shopify Payments
• MyParcel and involved carriers, including PostNL
• Judge.me
• Wishlist
• Google Analytics
• Our bookkeeper or accountant
• IT and technical service providers who support us
• Government agencies when we are legally required to do so

We do not sell your personal data.

13. Transfer of personal data outside the European Economic Area

Some service providers we work with may process personal data outside the European Economic Area, for example because they operate worldwide or use international infrastructure.

When personal data is processed outside the EEA, we ensure that there is a valid legal basis and appropriate safeguards in place, to the extent required by the GDPR.

This may occur, for example, on the basis of an adequacy decision by the European Commission or appropriate safeguards such as standard contractual clauses.

For more information about international data processing, we refer where necessary to the privacy policy of the relevant service provider.

14. How long do we keep your data?

We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally required to retain data for longer.

Some data is subject to statutory retention periods. For example, certain data from our records must be retained for the statutory period required by the tax authorities.

Customer account data may be retained as long as the account is active or as long as we reasonably need this data for our services.

When data is no longer necessary and there is no legal obligation to retain it, it is deleted or anonymized.

The GDPR does not prescribe a general fixed retention period for all personal data. The retention period must be determined for each processing activity and may not be longer than necessary.

15. Security

We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, alteration, or disclosure.

The webshop is offered via Shopify and uses security measures that are part of the Shopify environment. In addition, we restrict access to personal data to persons and parties who need this data for their work.

No single method of data storage or data transfer over the internet can guarantee complete security. We therefore cannot guarantee absolute security.

16. Your privacy rights

Under the GDPR, you have several rights regarding your personal data.

Depending on the situation, you may have the right to:

• Access to your personal data
• Correction of inaccurate or incomplete data
• Erasure of your personal data
• Restriction of processing
• Data portability
• Objection to certain processing activities
• Withdrawal of consent when processing is based on it

You do not have the right to erasure or restriction in all situations. For example, we may be required to retain certain data due to legal obligations.

The exact possibilities depend on the legal basis and the purpose of the processing in question.

17. Submitting a request

Would you like to exercise your privacy rights? Then contact us via:

Email: info@shokran.nl

We may ask you to provide sufficient information to verify your identity. We do this to prevent personal data from being disclosed to the wrong person.

We will try to process your request as quickly as possible and, in any case, within the statutory time limit.

18. Automated decision-making and profiling

We do not use your personal data for automated decision-making that produces legal effects or other similar significant effects for you.

When certain systems automatically analyze data for, for example, statistical or functional purposes, this does not lead to such an automated decision about you.

19. Children's data

Our webshop is not specifically aimed at children.

We do not deliberately collect personal data from children when there is no valid legal basis for doing so. Are you a parent or guardian and do you think a child has provided us with personal data without a valid reason? Then contact us via info@shokran.nl.

20. External websites

Our webshop may contain links to third-party websites.

When you visit an external website, the privacy policy of that party applies. We are not responsible for how external websites handle personal data.

21. Changes to this privacy statement

We may update this privacy statement when our services, webshop, apps, or legal obligations change.

The most recent version is always published on this page. At the top of the privacy statement, it is indicated when it was last updated.

If a change has major consequences for the way we process your personal data, we will inform you about this when required by applicable law.

22. Filing a complaint

Do you have a complaint about the way we handle your personal data? Then first contact us via info@shokran.nl. We will then try to resolve the problem together with you.

You also have the right to file a complaint with the Dutch Data Protection Authority, the Dutch supervisory authority for privacy and data protection.

23. Contact

For questions about this privacy statement or the processing of your personal data, you can contact us:

Shokran
Overschieseweg 34D
3044 EE Rotterdam
Netherlands

Chamber of Commerce: 71153381
Email: info@shokran.nl
Telephone: +31 6 43439234