Returns and warranty

Returns and Refunds Policy

Last updated: 11 October 2026

At Shokran.nl, we do our best to process and ship your order carefully. Are you still not satisfied with your purchase? Below you can read how returns and refunds work.

1. Right of Withdrawal and Cooling-Off Period

As a consumer, when making an online purchase, you generally have the right to withdraw your order within 14 days without stating a reason.

The cooling-off period begins on the day after you, or someone you have designated who is not the carrier, has received the product. For an order consisting of multiple products that are delivered separately, the cooling-off period generally begins on the day the last product is received.

You can withdraw your order using the withdrawal form on our website. You can also let us know in another clear way during the cooling-off period that you are declining the purchase.

After your notification of withdrawal, you have another 14 days to return the products.

2. Conditions for Returns

You may inspect and assess a product as you would do in a physical store.

We ask you to handle products carefully and, where possible, return them in the original packaging.

If a product has been used or handled more than is necessary to establish its nature, characteristics, and functioning, we may hold you liable for the resulting decrease in value, to the extent permitted by law.

Opening or inspecting a book does not in itself mean that you lose your right of withdrawal.

3. How Do You Return an Order?

Follow these steps to return your order:

Submit your withdrawal during the cooling-off period using the withdrawal form on our website or in another clear way.
Pack the products carefully to prevent damage during transport.
Return the products within 14 days after your notification of withdrawal to the return address listed on our website or that you receive from our customer service.
Keep your proof of shipment until the return shipment has been processed.

When asking questions about your return, please mention your order number so we can help you faster.

4. Return Costs

The direct costs of returning are at your own expense, provided this is clearly stated in advance and permitted by law.

If you have received an incorrect, damaged, or defective product, please contact us first. In that case, the statutory rights applicable to the delivered product apply.

5. Refund

After a valid withdrawal, we will refund the payments received, including the cost of the cheapest standard delivery we offer, as required by law.

If you expressly chose a more expensive shipping method than the cheapest standard delivery when ordering, we are not required to refund the additional costs of that choice.

We will pay the amount no later than 14 days after you have notified us that you are withdrawing the purchase. We may wait to issue the refund until we have received the products or until you have shown that you have returned the products, whichever comes earlier.

The refund will be made via the same payment method you used to pay for the original order, unless you expressly agree to another method. No fees will be charged for the refund.

6. Damaged, Incorrect, or Incomplete Orders

Have you received a damaged, incorrect, or incomplete product? Then contact us via info@shokran.nl.

Mention your order number and clearly describe what is wrong. Photos can help assess the problem.

We will review your report and inform you about the next steps. Your statutory rights regarding a product that does not conform to the agreement remain fully in effect.

7. Statutory Warranty

You have the right to a product that conforms to the agreement and to the reasonable expectations you may have of it.

If a product does not conform to the agreement, you have the right to the statutory remedies applicable in your situation. This may include repair, replacement, price reduction, or refund.

The statutory warranty is not limited to a fixed period that applies to all products. The nature of the product and what you could reasonably expect play a role in this.

8. Exceptions to the Right of Withdrawal

Certain products and agreements are subject to statutory exceptions to the right of withdrawal. We only apply an exception when it actually applies to the product or agreement in question.

A book is not automatically excluded from return because the packaging has been opened or the book has been inspected.

If a statutory exception applies, this will be clearly stated before the purchase where required.

9. Cancelling Before an Order Is Shipped

Do you want to cancel an order before it is shipped? Then contact us as soon as possible via info@shokran.nl and mention your order number.

We will check if the order can still be stopped. Once an order has been shipped, cancellation may no longer be processed, and it may be necessary to exercise the right of withdrawal.

This does not affect your statutory rights.