Frequently Asked Questions

If you order before 17:00 on a working day, you will receive your package the next working day in 95% of cases. Those are the figures from PostNL, with whom we work closely. You will always receive a track & trace link by email, so you can follow where your package is.

Around holidays and during busy periods, it can sometimes take a little longer. You will see that reflected in the track & trace.

Netherlands (1-2 business days): €5.99, free from €75.

Belgium, Germany and Luxembourg (1-3 business days): €7.99, free from €80.

Other EU countries: €14.99. Rest of the world: €24.99. Delivery usually takes 1-2 weeks, depending on the country.

Select your country at checkout to see the shipping cost.

Unfortunately not, we do not have a pickup location. You can have your order delivered to a PostNL pickup point near you. You can read how that works in the following answer.

Yes. At checkout, choose the PostNL Pickup shipping method and simply enter your own name and address. Immediately after payment, select the pickup point that suits you best on the thank-you page. If you don't do this, we'll send you a reminder by email.

Pickup points are available in the Netherlands and Belgium.

We always drop off your order with PostNL on time, who collects the parcels daily. If you haven't received a track & trace code yet, your parcel hasn't been scanned at the PostNL sorting center yet. As soon as that happens, you will automatically receive an email from PostNL.

Is it taking longer than expected? Send us a message via WhatsApp or email, and we'll look into it for you.

Yes, as long as your order hasn't been shipped yet. If you haven't received a shipping confirmation by email yet, please send us a message quickly via WhatsApp or email. We can then add something, make a change, or cancel the order. This will also save you double shipping costs.

Once your order has been shipped, we can no longer change or cancel it. You can return the package (see the question below) or place a new order.

You have 14 days to change your mind from the day you receive your order. Within that period, you can return products to us under the following conditions:

• The product is unopened, undamaged and unused, in its original condition.
• Discounted products and products from the bargain section cannot be returned.
• You are responsible for the return shipping costs. If the product arrived broken or damaged, we will cover the costs.

Pack it well and send it via a post office to:

Shokran.nl
Overschieseweg 34D
3044EE Rotterdam

Keep your proof of postage. As soon as your return arrives, we will process it as quickly as possible. Please allow 7-14 days for the refund. Want to read more? See our return conditions and the withdrawal form.

Yes, but an on-site exchange is not possible. You return the product as described in the returns section, we refund the amount, and you then order the product you want. You are responsible for the return shipping costs and the shipping costs for the new order.

Yes. For most products, you can choose on the product page whether you want it gift-wrapped and in which style. If you want more, you can put together a gift package. These are automatically wrapped beautifully.

Send us a screenshot of your composition via WhatsApp, Instagram or Facebook. We will take a look with you right away and let you know if it will fit.

Yes. During checkout, enter the recipient's address as the delivery address. Below that, select Use a different billing address and enter your own details there.

An invoice or packing slip is never included in the package. We treat your details confidentially and do not share anything without your permission. You can therefore send a gift completely anonymously.

Yes, we’d love to. Choose a card from our card collection and let us know what you’d like written on it.

We replenish our stock every week. If a product has been out of stock for more than 3 weeks, it is usually sold out at the publisher, manufacturer, or wholesaler itself, and we are temporarily unable to purchase it.

Leave your email address on the product page, and you will automatically receive a notification as soon as it is available again.

Alhamdulillah. We, along with other online bookstores and publishers, bear a great responsibility to offer reliable Islamic books. That is why we only offer books that we know have been reviewed and approved. We do this together with other bookstores, partly through students of knowledge who are studying or have studied at Islamic universities in cities such as Medina and Riyadh. Only after that does a book become available in our online store.

It is still a human process, so something may occasionally be overlooked. If you notice anything while reading, please let us know. Publishers are often grateful for such feedback and incorporate it into the next edition.

Please note: this only concerns the content of the books in our online store. It says nothing about the publisher, the author, or the translator.

That does not mean that the book is unreliable. Often it has not yet been checked and we are still working on it. Feel free to let us know the title via WhatsApp or email.

Unfortunately not. We only sell what you see in our webshop.

A gift card can be used in our webshop, either for yourself or as a gift. You can choose a physical or digital gift card. Use the code when checking out at Shokran.nl.

Yes. On the gift card page, enter the recipient's email address and add a personal message. You can also choose a date on which the gift card will be sent.

Yes. Simply enter your own email address in the recipient's email address field. Would you like us to make the card for you? Then please contact us.

2 years from purchase. The expiry date is stated in the email and on the gift card product page. If a gift card has expired, unfortunately, the balance can no longer be used or refunded.

Unfortunately, no.

We are happy to brainstorm with you. For dawah projects, fundraisers, and similar initiatives, we would like to contribute wherever possible. Complete the request form with all the details, and we will contact you as soon as possible with a suitable proposal. Would you like to donate books to DawahNL? Then visit Donate Books.

We don't have any standard discount codes. However, we do have a bargain corner with discounted products.

May Allah reward you for this, my friend. Publishers try to prevent errors, but it is still done by people. A reported error will be corrected in the next edition, and you will, in shaa Allah, have a share in the reward for it.

You can report the error yourself to the publisher, or let us know. We will then pass it on. Email info@shokran.nl with:

• Which book it is
• The publisher
• Which edition it is (this is stated on the first few pages)
• On which page the error is located

Not without prior written permission. All texts, images, designs and our logo are protected by copyright, and Shokran.nl® is a registered trademark. From an Islamic perspective as well, it is not right to copy someone else's work without permission.

Would you like to use something of ours, for example on another platform? Then please contact us via the contact form.